FAQs

30 minutes is provided free to allow for parking and assisting passengers with mobility issues. There are designated disability parking bays available in the Short Term car park Car Park Map(PDF, 2MB) for picking up and dropping off passengers with accessibility needs. These parking bays are the closest to the terminal, ensuring convenient access to the terminal building. Parking charges will apply after the 30 minute grace period. For more information click here(PDF, 17MB) to access our Accessibility Guide.

Wheelchairs are available from the airlines on request. There are also wheelchairs stored at the front of the terminal for public use. If you require assistance from the car park to the terminal, please call our Customer Service Officer on 0438 743 603. 

Yes, you will be required to go through the screening point.

Yes baggage trolleys are available for public use.

Yes, however it is advisable to book in advance to save disappointment. Hertz, Avis, Budget, Europcar, Thrifty and Enterprise are all located in the terminal and the booking offices are close to the baggage collection point.

Rockhampton Airport is located within 10 minutes drive to the CBD.

The revitalised CBD and Riverside precincts are buzzing with new high-rise apartments and accommodation, spacious converted warehouse apartments and renovated cottages.  Inner city living gives you stunning views, riverside parks and recreation - and all the dining and shopping options you could wish for, on your doorstep.

Check out the Parking and Transport page for transport options.

Yeppoon and the Capricorn Coast is located approximately 40kms north-east of Rockhampton. Travel time is approximately 40 minutes.

The Airport Management Office is located on Level 1 of the terminal. It can be accessed via the stairs or by requesting to use the lift. A phone is available on the ground floor near the stairs and lift to contact the management office if you need assistance. You can find this information on the terminal map.(PDF, 576KB)  

For assistance with misplaced items or luggage left on the carousel, or for damaged luggage, please contact your airline directly. 

For any items lost or found within the Rockhampton Airport terminal or car parks, please contact Rockhampton Regional Council's Customer Service on 4923 9000, or after hours on 0438 743 603.

Yes, there is a shower located at the northern end of the terminal. Check the terminal map(PDF, 576KB)  for more details.

Any parents travelling with young children, we provide a dedicated changing room and a child-sized toilet, conveniently located at the southern end near the baggage claim. See the terminal map(PDF, 576KB)  for more details.

Yes. Free WiFi is available in Rockhampton Airport. 

No. Rockhampton Airport does not operate 24 hours. The hours are: Monday to Friday: 4am – 10pm, Saturday: 4am – 6pm, and Sunday: 6am – 10pm

There is one ATM located near East Street Café. See the terminal map(PDF, 576KB)  for more details.

A public payphone is available outside the southern-end doors of the terminal.

All advertising at the airport is managed by Bishopp. Please contact them directly on (07) 3552 5600

Most domestic airlines require you at the check in counter at least 45 – 60 minutes before departure. Please check with your airline on their specific requirements to avoid missing your flight.

If you are flying within Australia on a domestic flight, there are no restrictions on how much powders, liquids, aerosols and gels you can carry onboard.

If you are travelling domestically, but departing from an international terminal, there are limits on powders, liquids, aerosols and gels. All aerosol containers must have a fitted cap, or locking device.

The screening for liquids, aerosols and gels (LAGs) introduced in March 2007 by the Australian Federal Government does not apply on domestic flights. Passengers transferring onto international flights following on from a flight departing Rockhampton Airport will be subject to the LAGs restrictions. Knowing what’s allowed and what’s not allowed before you arrive could save you, and other passengers, time and inconvenience. Any LAG item you wish to take into the international departure lounge or within the cabin of an aircraft for an international flight must be in an adequate container; however containers cannot be over 100ml. 

All persons entering the Departure Lounge at Rockhampton Airport (passengers, airport staff and the general public) must go through the screening point. All hand luggage must be put through the x-ray machine and may be subject to search. All knives or cutting implements such as nail scissors, pocket knives or sharp pointed objects are prohibited from hand luggage. These items should be packed in your checked in baggage for travel. For further information please contact the airlines direct.

Limits for carry on baggage vary with each airline. We ask that you do observe these as customers with excess carry on baggage or bags exceeding the permitted weight are liable to be charged as per the airline rate.

For information on transporting your pet/s, please contact the airline or cargo agent direct.

Yes, you can purchase flights over the counter for each airline. 

Qantas has a passenger lounge which is located on the mezzanine level in the Departure Lounge (through security screening).

The Qantas Lounge is open 7 days a week and opens 60 minutes prior to the first flight. Please see operating times below:

6:00am – 2:00pm (lounge unmanned and no alcohol available)

2:00pm – 8:30pm (lounge manned and alcohol available)

For further information, please contact the Rockhampton Qantas Club.

Safety is first and foremost when it comes to flying. Low visibility conditions are simply not safe flying conditions, as neither the pilot nor air traffic controllers have any visibility. Foggy conditions make it incredibly unsafe to take off or land, as potential obstacles are simply hidden from view.

While it may seem like a small thing, foggy conditions can set off a domino effect on flights taking off from one airport, affecting many other flights around the country. It is not uncommon for flights to be cancelled in the event of fog. 

Any flight that may be cancelled is a decision made by the airlines. 

Even if it looks like a foggy morning, passengers are still encouraged to arrive at the airport and check in, as conditions can be unpredictable and change at any time and flights may still operate. Always contact your airline directly for detailed information on flights. 

While there is no guarantee of avoiding fog altogether, it may be an idea to book afternoon or evening flights for the day during the winter months when fog is more common. 

We have four car parks to choose from. Each car park has been colour-coded to make things a little easier: Short Term (green), Mid Term (red), Long Term (blue) and Covered (black). 

TIP: Give yourself plenty of time to park and check-in – at least 45 minutes prior to your scheduled departure as airlines have recently enforced strict check-in closure times. 

There are two entryways for designated car parking sections. The Long Term car park is accessible only via Canoona Road, which is just to your right before the main entry way to the airport. As you proceed down Hunter Street towards the airport, follow the blue sign to direct you to the Long Term parking.

To access the Covered, Short Term and Mid Term car parks proceed straight down Hunter Street to the entry of the Airport. When you get to the roundabout, you will either turn left for Covered, straight ahead for Short Term or right for Mid Term.

TIP: Follow the signs that have colour-coded parking symbols on them or the colour-coded arrows on the road.

The Long Term, Mid Term and Short Term car parks are all connected by pedestrian walkways.

There is a small bridge that connects the Long Term and Mid Term car parks. From here there is a pedestrian crossing which allows access into the Short term car parks and through to the terminal by way of covered walkways. You will also find the car park Pay Stations by the Short Term car park area.

The Covered car park is in close proximity to the northern end of the terminal or check-in counters and is not connected to any other car park.

TIP: Follow the green way-finding directions painted on the road to direct you to the Airport Terminal.

Don’t panic! You have a 20-minute free grace period in the Short Term, Long Term and Mid Term car parks. Simply find the exit boom gate and insert your ticket at the exit and the boom gate will rise for you. Unfortunately, we do not issue refunds for parking in the wrong car park.

TIP: The only car park that does not have a free grace period is the covered car park.

Council fees and charges are reviewed and adopted prior to each new Financial Year, which is from 1 July to 30 June.

Rockhampton Airport car park fees are based on a 24-hour period. Parking for partial days will be charged at the full daily rate. Only the Short Term car park has partial charges up to the first 24-hour period, after this time charges are at the full daily rate.

TIP: Check the links at the bottom of this page, Compare the Car Park Charges(PDF, 223KB)  to do a price comparison, and the Car Park Map(PDF, 2MB) to plan your visit.   

There are two Pay Stations located inside the terminal opposite the baggage carousels and two others located in the Short Term car park. All four Pay Stations accept cash and cards.

The Exit Stations do not accept cash. Payment at the Exit Stations is by credit card only either by inserting your credit card or by the Paypass facility. To pay by cash you will need to park your car in a bay and walk to the Pay Station in the Short Term car park.

TIP: If paying by Paypass please hold your card over the reader until all four green lights are displayed.

No, there is no pre-booking of car spaces at this stage.

You can go to one of the Pay Stations located in either the terminal or Short Term car park and press the help button. A car park attendant will assist you via the intercom with a lost pass ticket. The attendant may ask for your vehicle registration number to verify your entry date and time.

TIP: Tickets are printed on thermal paper, so please ensure tickets are stored safely and avoid hot, humid or wet conditions, exposure to direct sunlight or contact with plastic. Tickets should not be left in vehicles for security reasons and possible damage to the ticket.

If you park in a designated parking bay you won’t run the risk of receiving a parking infringement. Local Laws regularly patrol our car parks as well as the MSS Kerbside Guards who can both issue infringement notices.

TIP: Parking or stopping in front of the terminal is prohibited and can lead to parking infringements being issued. 

Designa manages the Rockhampton Airport car park. Please contact Designa on 1800 819 560 or email Control.Centre@designa.com